General conditions of sale


Wheels and ways organizes guided tours in Segway® hereinafter referred to as “guided tours”. These visits are marketed on the website

Wheels and ways is named hereafter “the company” or “wheels and ways”

Any person participating in one of the guided tours is named hereafter “customer”, whether he has made the reservation himself or that someone (natural or legal person) has made it for him.

Guided tours are animated by a guide, hereafter called “Guide”.

The site is published by wheels and ways with the share capital of 10 000.00 euros, registered with the R.C. S of Creteil under number 847 762 408 and whose registered office is at 19 bis rue Pierre Honfroy – 94200 Ivry-sur-Seine. The website is hosted by the company OVH, 2 rue Kellermann-59100 Roubaix-France

The reservation or participation implies the unconditional acceptance of these general terms and conditions of sale.

Article 1. General provisions

Guided tours take place regardless of weather conditions. The customer is requested to adapt his/her outfit to the weather conditions on the day of his visit.

Wheels and ways reserves the right to cancel one of its visits in case of force majeure, sudden and unforeseeable downtime of the Guide, or if the number of participants is considered insufficient i.e. less than or equal to 3 persons.

In case of cancellation at the initiative of the Wheels and ways, the latter will notify the participants concerned by e-mail (via the contact email provided by the customer when booking), will propose to postpone to other niches and if necessary will proceed to their full repayment.

In any event, the cancellation of any activity by Wheels and ways cannot result in any additional compensation for the benefit of the customer.

Guided tours are made in Segway®. By making the reservation, the customer declares for himself and the other participants concerned by his reservation, to comply with the following safety/security rules:

  • At the time of the start of the visit, be in full possession of its cognitive functions, i.e. the functions that organize and control the voluntary acts of a person. For example, not being under the influence of alcohol or drugs
  • Have read the 18 points of the code of conduct in Segway® Segway and respect them during the visit
  • Observe the instructions of the guide during the ride
  • Have more than 14 years (if the client is accompanied by an adult) or more than 16 years (without needing to be accompanied by an adult)
  • Weigh between 45 kg and 118 kg

The Segway® practice is strongly discouraged for pregnant women.

Wheels and ways reserves the right to refuse the participation of any person with unsuitability to circulate safely in Segway®. His registration fee will be refunded in full.

The customer will make the material a use strictly according to its destination and will be responsible for any degradations.

The Guide can decide for the security of the Group (alcoholic client, not complying with the safety rules etc…), to ask one or more customers not to take part, or to leave the Group during the guided tour. The affected customer (or clients) must run without discussion. The customer so dismissed by the guide will not be entitled to any reimbursement.

Article 2. Cancellation conditions

The customer may cancel or modify without charge up to 3 calendar days before the day of the guided tour (time of departure of the visit being taken as reference).

In case of request for a change of date within this period, its reservation will be changed on another visiting niche subject to available places. Beyond this period of notice of 3 calendar days, no proposal of other niches will be guaranteed in case of request to change the reservation.

No refunds will be made in case of no show (case of “no shows”) at the place and time of departure of the guided tour. Likewise, the customer must arrive at the time indicated on his confirmation email. No refunds will be made in the event of a later arrival at the start of the group from the starting point of the guided tour.

Article 3 – right of withdrawal. 

Before each Segway® ride, a 25-minute training course is provided to the customer. The purpose of this training is to familiarize the customer with the use of the Segway®.

If, at the end of this training and before going on the guided ride, the customer does not feel comfortable or sufficiently confident on the Segway®, the customer has a right of withdrawal. The registration fee is then fully refunded.

Article 4 – price – payment

Unless otherwise stated, the sales prices are displayed in euros, including VAT. All rates displayed are for the “general public” and correspond to standardised services. The services “for companies” or “a la carte” are not, by their nature, standardized. Their prices are not displayed on the site and will be provided to the customer via quotation after study of its specific needs.

Payments are made by credit card through a secure payment system. 

The prices correspond to the services stipulated and as described therein. Wheels and ways reserves the right to change the price of its services at any time. In case of modification, the price applied will be the one in effect on the date of validation of the page “basket”.

The listed prices may be changed at any time, without notice, on the understanding that such changes will be inapplicable to previously accepted bookings, unless such changes occur more than 30 days prior to the scheduled departure date.

During the reservation, the customer will dialogue directly with the secure payment server of the wheels and ways Bank, which guarantees the confidentiality of the information provided. The secure payment server verifies the validity of the credit card used before granting the payment authorisation and automatically confirms the result.

Article 5 – conditions for the realization of benefits

 The duration of each service is that stipulated on the website. Given its determined nature, it will not be allowed to be extended under any circumstances. For the proper realization of the services, the client must present himself the day specified at the times mentioned.

In case of delay of the customer, its performance cannot be guaranteed and a postponement of activity may be offered. If no substitution date can be found, only the customer is responsible for its delay and a penalty of 100% of the amount of the benefit will be invoiced. 

Any reservation is firm and definitive (cancellation however possible, see conditions above).

Article 6-responsibilities and insurances

The customer must be respectful to the Guide and other participants in the guided tour.

Before departure, the guide will provide the safety instructions to be followed throughout the guided tour. The customer undertakes to respect them scrupulously, throughout the duration of the guided tour.

During the guided tour, the customer agrees to be attentive to the instructions given by the Guide, whether verbal or not (signs made with the hands etc…). During the duration of the guided tour, the customer undertakes to respect the code of the French road, in particular the respect of fires, pedestrian crossings, etc… It is forbidden to depart from the Group during the guided tour, except in case of necessity related to the safety of all or part of the group or of others, or the express request of the Guide.

The customer will be fully responsible if he finds himself in a situation of infringement in the light of French law and road safety.

By booking a guided tour, the customer:

  • accepts that any accident that occurs when he participates in the guided tour and who could injure or handicap him (including physical, emotional, or mental harm) is in no way the responsibility of wheels and ways
  • accepts full responsibility for any accident it may cause to others during a guided tour

The customer is responsible for all damage caused to the equipment, he will be obliged to reimburse the costs of replacement of the deteriorated parts.

Wheels and ways cannot be held responsible for:

  • improper handling due to negligence or fault of the client;
  • abnormal use as a result of negligence or fault of the client;
  • the instructions for use and the advice indicated.

The customer declares that he or she is a holder of a civil liability insurance policy.

Wheels and ways has contracted with Allianz, a professional liability insurance policy.

Article 7-material

Wheels and ways cannot be held responsible for any loss or deterioration of the customer’s personal belongings. The customer is entirely responsible for his personal belongings during the guided tour.

In order to enjoy the guided tour in the best conditions, the client is invited to come only with the bare necessities. In fact, no personal object whatsoever can be kept during the guided tour by wheels and ways.

The parents or legal representatives of any minor participating in the guided visit will be held liable for any damage caused directly or indirectly by the latter.

Article 8-right to image

Any recording or photograph made by a representative of wheels and ways during the participation in the guided tour may be used for promotional purposes.

On simple written request, the customer can request by email on the address to have a publication removed in which it appears. Under no circumstances will the customer be entitled to any financial compensation.

Article 9-disputes or disputes

These are subject to French law. Any dispute relating to their execution and their follow-up shall be subject to the jurisdiction of the competent French courts to which the parties expressly assign jurisdiction, including in the case of interlocutory proceedings, appeal for collateral or plurality of defendants.

Article 10 – final provisions

The fact that wheels and ways does not, at any time, take precedence over one of the provisions of the General conditions of sale may not be construed as a waiver by itself to avail itself of any of these provisions at a later date.

 In the event that one of the provisions of the General conditions of sale is declared void or ineffective, that provision would be deemed unwritten, without affecting the validity of the other provisions, unless the provision declared null or void essential and decisive.

Any case of force majeure suspends the obligations of the present affected by the case of force majeure and exempts from any liability the party who should have performed the obligation thus affected.

Scroll to Top